Last updated: September 24, 2026
This policy applies to paid Fasiho subscriptions purchased directly through our website.
You may cancel your subscription at any time. Cancellation stops future renewals. Unless a refund is approved under this policy or required by applicable law, paid access continues through the end of the billing period you already purchased.
If you believe you were charged incorrectly, experienced a material technical problem that prevented you from using the paid service, or have another billing concern, submit a Support request promptly with the email address used for your account, the charge date, and a short description of the issue. We review refund requests individually. This policy does not limit refund or cancellation rights that cannot legally be waived.
If you see a duplicate charge or a charge you do not recognize, submit a Support request as soon as possible so the transaction can be investigated. Do not include full payment-card numbers in a support message.
No refund is due for free access or promotional access for which no payment was collected.
Use the Support page. Include enough information to identify the account and transaction, but never send your password or full payment-card number.